Customer Success Manager (German Speaker)

Customer Success Manager (German Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Customer Success Manager (German Speaker) role at Room
Raccoon Hotel Tech

Customer Success Manager (German Speaker)

Join to apply for the Customer Success Manager (German Speaker) role at Room
Raccoon Hotel Tech

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Room
Raccoon

Room
Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our
-
- one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.

Interested? Keep reading on!

Job title: Customer Success Manager

Location: Only considering applications for Lisbon, Portugal

Language: German Speaking

Work-type: On-site

Terms: Full-time (12 month Freelance contract> Permanent)

Your North Star

Product and Market Knowledge

Identify upsell opportunities by understanding customers' evolving needs and objectives.
Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
Deliver demos of Raccoon
Pay and showcase additional benefits to interested hoteliers.
Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.

Customer Engagement and Relationship Building

Proactively engage with hoteliers to understand their business goals, challenges, and objectives.
Serve as the primary point of contact, fostering strong relationships with key stakeholders.
Conduct regular
- ins and reviews with customers to monitor progress and satisfaction levels.
Identify opportunities to optimise and enhance hoteliers' experiences based on feedback and usage patterns.
Provide training and educational resources to empower hoteliers to maximise our products.

Customer Retention Strategies

Develop and execute strategies to proactively address customer concerns and mitigate churn risks.

Key Skills

Non- negotiable: Language requirement: Fluent German
2+ years of work experience in a similar role
Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
Motivated working in a
- tech,
- paced, entrepreneurial environment, requiring strong prioritisation abilities
Self-motivated & able to deliver under pressure
Team-player
Organised and great eye for detail

Beneficial Skills

Hotel or Saa
S experience is an advantage

Perks

Mac environment
Incentive based commission
Formal Training budget
Annual Hotel experience

Room
Raccoon Values

Accountability
Beat Yesterday
Clock Speed
Deals a Deal
Empower Another

Disclaimer: Thanks so much for your excitement about joining Room
Raccoon! We’re lucky to have so many talented people eager to be part of our team, so we’re reviewing applications as they come in. If you don’t hear from us within three weeks, it means we’ve decided to move forward with other candidates this time—but don’t be discouraged! Keep an eye on our careers page, and we’d love for you to apply for roles that fit your talents in the future!

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Software Development

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Raccoon Hotel Tech by 2x

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