Customer Success Manager (German Speaker) Lisboa

Customer Success Manager (German Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Customer Success Manager (German Speaker)

Room
Raccoon Hotel Tech is seeking a German-speaking Customer Success Manager to join our team in Lisbon, Portugal. This role focuses on building strong relationships with hoteliers, driving adoption of our
-
- one hotel management system, and identifying opportunities to grow customer value.

Overview

• Role: Customer Success Manager (German Speaker)
• Location: Lisbon, Portugal
• Language: German
• Work-type: On-site
• Terms: Full-time (12 month freelance contract → permanent)

About Room
Raccoon

Room
Raccoon was founded in 2017 to redefine hotel operations with an
-
- one hotel management system. Our diverse team of 110 professionals across 5 offices serves 2000+ clients across Europe, the USA, and Africa.

Responsibilities

• Identify upsell opportunities by understanding customers' evolving needs and objectives.
• Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
• Deliver demos of Raccoon
  Pay and showcase additional benefits to interested hoteliers.
• Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.
• Proactively engage with hoteliers to understand their business goals, challenges, and objectives.
• Serve as the primary point of contact, fostering strong relationships with key stakeholders.
• Conduct regular
  - ins and reviews with customers to monitor progress and satisfaction levels.
• Identify opportunities to optimise and enhance hoteliers' experiences based on feedback and usage patterns.
• Provide training and educational resources to empower hoteliers to maximise our products.
• Develop and execute strategies to proactively address customer concerns and mitigate churn risks.

Qualifications

• Fluent German (non-negotiable)
• 2+ years of work experience in a similar role
• Patient and empathetic towards customers, with the ability to lead conversations, handle emotions, and upsell when appropriate
• Motivated to work in a
  - tech,
  - paced, entrepreneurial environment with strong prioritisation
• Self-motivated and able to deliver under pressure
• Team-player
• Organised with strong attention to detail

Preferred Skills

• Hotel or Saa
  S experience is an advantage

Perks

• Mac environment
• Incentive-based commission
• Formal Training budget
• Annual Hotel experience

Room
Raccoon Values

• Accountability
• Beat Yesterday
• Clock Speed
• Deals a Deal
• Empower Others

Disclaimer

Thanks for your interest in joining Room
Raccoon. We’re reviewing applications as they come in. If you don’t hear from us within three weeks, we’ve decided to move forward with other candidates this time. Please check our careers page for other roles that fit your talents in the future.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other

Industries

• Software Development