Customer Success Manager: German Speaking

Customer Success Manager: German Speaking
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Customer Success Manager: German Speaking role at Room
Raccoon Hotel Tech

Customer Success Manager: German Speaking

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Join to apply for the Customer Success Manager: German Speaking role at Room
Raccoon Hotel Tech

We're looking for a customer centric individual to join our scaling customer success team in Germany. We are specifically looking for a german speaking consultant as you will be responsible for the DACH region (Germany, Austria, and Switzerland).

Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our ideal candidate will have experience working in a product lead business and have hospitality [more specifically hotel] experience.

Tasks

Your main duties and responsibilities will be - but not limited to:

Reaching out to hoteliers directly, to advise them of the added benefits of Room
Raccoon

Deliver demos to interested hoteliers demonstrating the scope of Raccoon
Pay and added benefits.

Develop a deep understanding of our product suite and competitor pricing and product offering.

Proactively engage with Hoteliers to understand their business goals, challenges, and objectives.

Serve as the primary point of contact, building strong and lasting relationships with key stakeholders.

Conduct regular
- ins and status reviews with customers to monitor their progress and satisfaction levels.

Identify opportunities to optimise and enhance Hoteliers' experiences based on their feedback and usage patterns.

Provide training and educational resources to empower Hoteliers to make the most of our products.

Identify potential upsell opportunities by understanding customers' evolving needs and business objectives.

Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.

Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.

Requirements

About you:

Our perfect fit has/is:

Language requirement: German and English

Qualification / Experience:

At least 3 years of relevant work experience

Hotel sales &/or Saa
S background is advantegous

Skills/Attributes:

Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell

Motivated working in a
- tech,
- paced, entrepreneurial environment, requiring strong prioritisation abilities

Drive to revolutionise hoteliers worldwide

Self-motivated & able to deliver under pressure

Team-player

Organised and great eye for detail

Affection for both international business & tech

Benefits

Perks:

Loyalty Programme (Equity)

Role Specific:

Commission | OTE for sales related roles

Department incentive bonuses

Training & Development:

Formal training

Annual hotel experience

Employee Referral Campaign

Friday Drinks & Lunches for
- house Raccoons

Quarterly Office Massages

Birthday Lunch

About us:

This is what you tell people at parties:

I am working at an international
-
- growing tech company and we are revolutionising hoteliers around the globe. Room
Raccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world!

“It's an exciting time to join Room
Raccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping Room
Raccoon with its mission of becoming the world's number one hotel management system. ” - Tijmen van Dijl (CEO & Co-Founder)

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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Raccoon Hotel Tech by 2x

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