Customer Success Manager I | French Speaking Lisboa

Customer Success Manager I | French Speaking
Lisboa
Lisboa, Lisboa, Portugal

Customer Success Manager I | French Speaking

Join to apply for the Customer Success Manager I | French Speaking role at Deel

Overview

You’ll be the face and voice of Deel for our clients, both internally and externally. In this role, you’ll build genuine and durable customer relationships while converting these into opportunities for
- term revenue growth. You will serve as the client’s trusted advisor by providing strategic guidance on operational and
- related issues, and you will advocate for clients internally by championing new products and capabilities to expand each client’s business with Deel.

You are a passionate business builder who thrives in challenging, ambiguous problems and delivering real impact. You are comfortable working
- functionally, using data to derive insights, and managing projects with multiple stakeholders in a collaborative,
- performance team.

Responsibilities

• Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments with French speaking clients.
• Risk: Identify and flag risks that will lead to customer churn.
• Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a
  - quality experience to our customers on a
  -
  - day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

• You have a minimum of 2+ years of relevant work experience, including
  - facing experience as a Customer Success Manager or Account Manager.
• Must be fluent in English & French.
• Have previous experience in at least one of the following:
  - growth startup,
  - tier management consulting, investment banking, or private equity
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated
  - starter with a passionate growth mentality. You enjoy
  - paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e. g. , had success in a
  - tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional We
  Work access

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Human Resources Services

Deel is an
- opportunity employer that values diversity and encourages applications from suitably qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.