Customer Success Manager (International Markets) Lisboa

Customer Success Manager (International Markets)
Lisboa
Lisboa, Lisboa, Portugal

Hi

Great that you are here! This job posting is all about the specific role that you could take at tl;dv. Because company culture is extremely important for us, please also have a look at our tl;dv Culture & Careers page⚡

https://www.notion. so/tldv/Come-work-at-tl-dv-8da9921dfaaa40d68450790a09d81efe

We love to be different. To get an idea of the brand that we are building, check out our Product Hunt launch. Jack Nicholson will share with you how he thinks about meetings

https://bit. ly/tldv-launch-video

If you then like what you read - shoot over your application! We're looking for highly motivated team players to join our hungry squad.

Now to Customer Success at tl;dv

At tl;dv, we’re helping companies unlock the full power of their meetings - turning conversations into insights, alignment, and action.

As we double down on our expansion across Europe and the US, Customer Success is key to ensuring our users not only adopt tl;dv - but turn it into a critical part of how they operate.

We’re looking for someone who’s passionate about helping others win, building scalable systems, and making customers feel genuinely supported.

If you believe CS is not just about churn and NPS, but about building trust, creating delight, and becoming the user’s voice in the company, this role is for you.

Our goal isn’t just to grow accounts - it’s to create champions who never want to switch

This isn’t a
- chasing job. We’re looking for someone with the heart of a customer advocate and the mind of a commercial operator. You’ll help define what great CS looks like at tl;dv.

What You'll Do

You’ll work directly with our Head of Sales, Growth, and Founders to:

Own the onboarding and success journey for international customers - initially focused on EMEA & North America, with future scope to expand to APAC

Build and scale repeatable CS playbooks across customer tiers (from PLG to
- touch)

Proactively manage product adoption, usage health, revenue expansion, and renewal readiness

Design and lead product education sessions, onboarding calls, and customer webinars

Serve as the bridge between Sales, Product, and Support, bringing user insights directly into roadmap and GTM decisions.

Collaborate with Sales to surface upsell and expansion opportunities

Own CS analytics - tracking activation milestones, CSAT, usage health, and NRR

What Success Looks Like

✅ 80% of new accounts activated within 14 days

✅ Portfolio NRR above 115%

✅ Playbooks built and implemented for key segments within 3 months

✅ Customer love: High CSAT, low churn, strong referrals

Who You Are

3-5 years in Customer Success, Account Management, or a similar role in Saa
S

Experience working in PLG or hybrid GTM motions

Hands-on and love to get your hands dirty

A systems thinker who loves building processes and scaling through tools

A clear communicator who builds relationships with empathy and credibility

Comfortable working
- functionally - you’re the internal champion for the customer

You get energy from solving ambiguous, meaty user challenges

Bonus Points if You

Speak multiple European languages (English required; German, Spanish or French a plus)

Have experience with tools like Hub
Spot, Mixpanel, Common Room, or Planhat

Have a background in onboarding, growth, or customer education

Can share a story where you moved the needle on product adoption, expansion revenue or NRR

The Opportunity

You will heavily impact shape how tl;dv scales globally and have the chance to grow into Head of CS or a strategic commercial role as we expand.

You’ll get full support from day one - proven onboarding templates, tools that work, and an open door to founders and GTM leaders.

Our Offer

We offer a mix of Phantom Stock (0. 1 - 0. 2%) and competitive compensation for you. The rates are depending on your level of experience, but also the added value brought to the team! We like to focus on your trajectory, not your state. We believe that anyone with the right mindset and motivation can win against Goliath. As a consequence, were looking to promote from within.

To learn more about our culture and how we work as a team, check out our Culture & Careers Page!

https://www.notion. so/tldv/Come-work-at-tl-dv-8da9921dfaaa40d68450790a09d81efe

Showing in your application that you've read our Notion page, will highly increase our likelihood to respond fast.

Send an E-Mail to team@tldv. io with more info about you why you're interested in joining the squad.

We really can't wait to hear from you! ✨