Customer Success Manager (m/f/d)
Welcome at much. Consulting! We are a
- growing international consultancy with a focus on business IT & ERP systems, providing the perfect solutions for customers in many different industries. You seek a professional and ambitious work environment but without the usual rigid structures & hierarchies? Look no further!
Become part of an international team of creative problem solvers!
Tasks
- Be part of our Support hub and help the development of the department
- Propose solutions and guide clients through our managed services options and support the sales process
- Support the continuous development of the department by identifying process improvements and client feedback for better service delivery
- Stay up to date with our service offerings and proactively promote them to clients as their needs evolve
- Collaborate closely with the operational teams to ensure client issues are addressed effectively and efficiently
- Monitor and manage incoming requests and tickets
Requirements
- Technical course or a relevant university degree with at least 2 years of work experience
- Strong interest in IT, software and digitalisation
- At least 2 years of experience in customer success or account management
- Proactive and
- driven mindset is a plus - Excellent written and verbal communication skills, with a talent for building strong and meaningful client relationships
- Flexibility to work on different projects across functions, teams and industries
- Friendly and open personality that enjoys working with customers
- Fluent in English (C2) and proficient in German (B2 or higher)
Benefits
- Real impact: with us, nothing is set in stone - you are free to shape company processes and contribute your own ideas
- Innovative work culture: look forward to short, flexible
- making paths and lean processes - Flexible working hours: we believe in a true
- life balance without the Consulting
- typical 80-hour weeks - Competitive salary: you will receive an expected total compensation range between €18. 000 and €25. 000 / year
- Plenty of additional benefits: annual bonus, top insurance,
- learning budget,
-
-
- art equipment - we value our employees & do our best to show it
- Informações detalhadas sobre a oferta de emprego
Empresa: much. Consulting Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 5. 6. 2025
Vaga de emprego atual
Seja o primeiro a candidar-se à vaga de emprego oferecida!