Customer Success Manager

Customer Success Manager
Viseu
Viseu, Viseu District, Portugal

Job Title: Service Manager



Location: Lisbon, Portugal



Work Regime: Full-time & Hybrid (2x office days)

Overview / Summary:

We are looking for a Service Manager to join our team for a project in Lisbon. This role involves managing technical operations and projects, coordinating technical teams, and ensuring service delivery in international projects.

Responsibilities and Tasks:

• Status reporting and monitoring SLAs.
  
  
• Client management, meetings, and first point of contact for issue triage.
  
  
• Coordination of technical teams.
  
  
• Management and coordination of tasks within the Competence Center.
  
  

• 5+ years of experience in IT operations and/or technical project management.
  
  
• Experience with multiple technology solutions (e. G. , CRM, Billing, Order Management, Middleware).
  
  
• Jira and APM/log monitoring tools (Dynatrace, App
  Dynamics, Datadog, New
  Relic, Elasticsearch, Grafana/Kibana).
  
  
• Cloud operations experience (Azure/AWS).
  
  
• Java troubleshooting and database fundamentals.
  
  

• Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based.
  
  
• Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.