How will you make an impact? - Provide expert deployment and operational guidance
- Act as the primary technical liaison for customers
- Collaborate with Support, Product Management, and other internal teams
- Guide customers through onboarding and best practices
- Monitor adoption and address hurdles to meet committed usage levels
- Drive
- based activities to increase platform adoption and consumption - Design and execute Mutual Activity Plans tied to customer value and outcomes
- Set and manage project milestones, celebrate wins, and address deviations
- Provide insights from interactions and analytics
- Highlight successes, challenges, and opportunities for growth
- Build strong relationships with technical stakeholders
- Advocate for customer needs
- Conduct training sessions on new features and provide refreshers
- Quantify and report the impact of Csolutions
- Provide regular value metrics to technical
- makers - Identify and support expansion opportunities using success stories and ROI
- Stay updated on products and cloud security trends
- Contribute to newsletters and “what’s new” materials
- Provide feedback on customer health signals
- Help evolve engagement strategies based on product signals
Requirements:
What is needed to succeed? - Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 5+ years of experience in Customer Success, Technical
