Customer Success Manager

Customer Success Manager
Lisboa
Lisboa, Lisboa, Portugal

About Us

Planck Technologies is a company specialized in Software Development, dedicated to shaping futures and creating value through innovative IT solutions. By expanding teams and offering a comprehensive range of services, from Software Development and Infrastructure Management to Cybersecurity, we empower clients with all the expertise they need in one place. Inspired by the principles of quantum physics, we push beyond traditional boundaries to deliver customized solutions that redefine the IT landscape and drive shared success.

What will you do?

• Act as the primary point of contact for enterprise customers, ensuring seamless service governance and proactive engagement;
  
  
• Lead customer onboarding journeys to accelerate
  -
  - value and service adoption;
  
  
• Define and manage
  - specific KPIs, preparing structured reports, risk analyses, and opportunity insights;
  
  
• Conduct Executive Steerings and Service Reviews to maintain strategic alignment;
  
  
• Coordinate crisis management activities, including incident oversight and
  - incident reporting;
  
  
• Identify service expansion opportunities through data analysis and
  - functional collaboration.

What are we looking for?

• More than 5 years of experience in digital B2B roles within Telco, IT, or Cloud environments;
  
  
• Strong
  - level technical understanding of networking, IT infrastructure, and cloud solutions;
  
  
• Certifications or training in ITIL, ISO 20000, Customer Success frameworks, PMP, Cloud (Azure, AWS, Google Cloud), Networking (CCNA) are a plus;
  
  
• Excellent communication skills, stakeholder management capability, and strong analytical mindset;
  
  
• Fluent in Portuguese and English.

Location: Hybrid (Lisbon/Porto)

We are waiting for you!