Customer Success Manager Braga

Customer Success Manager
Braga
Braga, Braga, Portugal

We’re Hiring: Customer Success Manager @ Reckon. ai

At Reckon. ai, we’re on a mission to revolutionize retail through the power of AI and computer vision. Our technology automates store operations and delivers
- time insights, helping retailers and FMCG companies optimize performance, reduce waste, and create smarter, more efficient stores.

As we scale, we are building a
- class Customer Success team to help clients get maximum value from our technology.

Role Summary

As a Customer Success Manager , your mission is to ensure our clients are successful, satisfied, and growing with Reckon. ai. You’ll be the main point of contact for a portfolio of retail and FMCG customers, guiding them from onboarding through adoption and renewal and turning them into
- term partners.

Key Responsibilities

Own and manage relationships with a portfolio of B2B clients in retail and CPG.

Ensure successful onboarding and implementation of Reckon. ai’s solutions.

Act as a strategic advisor, helping customers maximize the value and impact of our platform.

Monitor customer health, usage, and performance metrics; anticipate and address risks.

Conduct regular business reviews and share actionable insights to support client goals.

Collaborate
- functionally with Product, Sales, and Support to resolve issues and advocate for customer needs.

Identify and drive opportunities for account growth, upsell, and expansion.

What We're Looking For

4+ years of experience in Customer Success, Account Management, or Client Services, preferably in Saa
S or tech.

Experience working with retail, FMCG, or operationally complex B2B clients.

Strong communication and
- building skills - written and verbal.

Ability to understand product features and translate them into client value.

Analytical mindset: comfortable interpreting usage data and performance reports.

Proactive, organized, and
- obsessed.

Fluent in English; French or German is a plus.

Nice to Have

Experience in a startup or
- scaling tech company.

Familiarity with tools like Hub
Spot, Jira, Notion, or Gainsight.

Understanding of retail KPIs, execution metrics, or AI-based solutions.

What We Offer

The opportunity to help shape the future of retail tech with a growing international company.

A
- facing role with high visibility and direct impact.

Flexible and
- friendly work setup.

A dynamic, collaborative team with a strong mission.

Ready to grow with us?

Apply now or reach out directly via Linked
In or send your application to ana@reckon. ai