Customer Success Manager

A Company you will be happy to grow with!

At Inno
Tech, it´s all about connecting people with business through technology.

We care about you, your happiness, and your well-being. We seek people who want to learn and further improve their skills with us – growth is part of our DNA, and that’s why we’re proud to be certified as a Great Place to Work and to be among the Top 50 Best Workplaces in Portugal. For us, sustainability is not just a word. Integrity and social responsibility lead our behavior.

We dare to be different, ambitious, dream big, and deliver value like no other! You will have the opportunity to work with top-level partners in the banking area, insurance, retail, telecommunications, financial services, and so much more!

We are 180+ Inno
Techers, and we want your talent as a Customer Success Manager.

Your Mission Will Be

• Strengthen client relationships by implementing effective CRM strategies;
• Execute and coordinate multichannel marketing communication plans;
• Design and deliver direct marketing campaigns, including segmentation, targeting, and reporting;
• Continuously optimize direct marketing processes to maximize campaign ROI;
• Support business growth by ensuring
  - quality customer engagement.

You Will Need

• Degree in Engineering, Data Science, Analytics, or related areas;
• Minimum of 2 years of professional experience in similar roles;
• Strong knowledge of SQL and/or SAS (or other database tools);
• Autonomy, responsibility, and teamwork spirit;
• CPLP nationality or an EU work permit is required to facilitate employment.

Would Be Awesome If You Have

• Experience creating reports or dashboards (Power BI, Excel, or similar);
• Previous exposure to campaign analysis and marketing automation tools;
• Excellent communication and problem‑solving skills;
• Knowledge of English to support international collaboration;
• BSc or MSc in Computer Science/Engineering, Information Technology, or related fields.

With Us You Can Be a

• Tech
  Thinker – people who want to re‑imagine technology with us;
• Tech
  Solver – strategic, resilient, and a little bit of a puzzle lover;
• Inno
  Minder – inhale innovation, exhale digital transformation;
• Inno
  Techer – no words needed. Just happiness, talent, and all the above!

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Other

Industries

• IT Services and IT Consulting

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Tech by 2x.

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