Customer Success Manager - Remote Lisboa

Customer Success Manager - Remote
Lisboa
Lisboa, Lisboa, Portugal

**Who We Are**:At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with
- edge technology and services that enable the creation of powerful, custom insight solutions. **Responsibilities**:As a
- energy,
- driven CSM/Technical Account Manager, you will play a pivotal role in ensuring our customers'(B2B) success and satisfaction. Reporting to the General Manager of the Market Research business, your responsibilities will include:
- ** Customer Health and Success**: Drive product and new feature adoption, ensuring value realization, retention, and
- **Sales Pipeline Development**: Establish and manage a sales pipeline of product opportunities to support annual revenue quota. - **Customer Advocacy**: Represent customers’ (B2B) needs across product, engineering, sales, and marketing to deliver the best
- **Renewals and Expansions**: Work with the team to ensure successful renewals and identify new opportunities for
- **Pipeline Management**: Proactively update and maintain your pipeline using Salesforce- **Client Relationship Management**: Serve as the primary point of contact for assigned
- **Project Management**: Ensure efficient execution of internal initiatives to improve customer
- **Engagement Across Business Areas**: Collaborate with various levels of management, from Directors to C-level executives, across clinical and technical areas. - **Business Reviews**: Develop and conduct regular business reviews with clients to measure progress and identify improvement opportunities. **Expectations**:
- 5+ years of hands on experience selling contact center solutions to B2B client is a
- Experience within the Sales team as a strategic Customer Success Manager, Sales / Account Manager- Experience in the Saa
S or Enterprise software industry
- Understanding of the market research industry with great interpersonal
- Past experience of doing direct sales with customers (B2B)- Fluency in English and Portuguese is a must, both written and
- Eligibility to work in the country without sponsorship**What We Offer**:
- Play a key role in driving customer success and satisfaction. - Work in a collaborative and dynamic global team environment. - Salary package with
- based incentives. - Remote work
- Salary offered: Euros 40, 000-50, 000- Enghouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. _LI-EI8LI-LS1LI-Remote