Customer Success Representative - €760 A Month Lisboa

Customer Success Representative - €760 A Month
Lisboa
Lisboa, Lisboa, Portugal

Join Europe's
- growing Prop
Tech Scale
Up

We're looking for a Customer Success Representative for Portuguese and Spanish market to join us on our mission to solve chaos in international real estate markets.

Our Mission and Vision

CASAFARI is the leading real estate data intelligence platform in Europe.

With operations in Portugal, Spain, France, Italy, and Germany the company has grown exponentially supported by 150+ employees of, at least, 25 nationalities.

We started CASAFARI with a mission to organize the real estate market into an efficient
- powered ecosystem to enable and accelerate deals through a transparent and safe B2B platform.

CASAFARI isn't just another data aggregator: it's an entire operating system that powers real estate agents in
- time, removing asymmetry of knowledge, accelerating transactions and opening up new opportunities for i
Buyers, property developers, investors and Q-commerce operators and beyond to reach their investment objectives.

Position Overview:

As a Customer Success Representative at CASAFARI, you will play a key role in ensuring that our clients gain maximum value from our products and services.

You will provide timely, efficient, and
- quality support across multiple channels, helping to resolve issues, share knowledge, and enhance the customer experience.

Beyond support, you will nurture strong client relationships through webinars, proactive engagement, and feedback collection. By analysing customer data and behaviour, you will contribute to improving satisfaction, retention, and overall customer success.

Responsabilities:

• Liaise with customers submitting support requests via multiple channels;
  
  
  
  
• Interactwith customers using a variety of platforms like live chat, calls, emails and tickets (reactive work);
  
  
  
  
• Respond to customers requests in a timely manner and efficiently, using the correct information to support them;
  
  
  
  
• Organizeand conduct workshops, training sessions, and webinars for existing clients on new product features;
  
  
  
  
• Build and maintain strong relationships with customers;
  
  
  
  
• Gather feedback from customers to understand their satisfaction levels and identify areas for improvement;
  
  
  
  
• Analyse customer data to gain insights into their behavior, needs, and preferences, which can be used to improve the customer experience and increase retention rates;
  
  
  
  
• Create effective campaigns for new customers as well as less active ones;
  
  
  
  
• Collaborate with
  - functional teams, including