Customer Success Specialist Lisboa

Customer Success Specialist
Lisboa
Lisboa, Lisboa, Portugal

Customer Success Specialist - Saa
S

At Cargofive, we’re revolutionizing the container shipping industry that moves 90% of all goods globally. We envision a world where shipping containers is as straightforward and simple as booking a flight ticket. Through
- edge technology, we're empowering Logistics Service Providers to step into the digital era, enhancing the overall supply chain experience for all stakeholders.

Role Description:

As a Customer Success Specialist at Cargofive, you will be the trusted partner for our customers, ensuring they achieve maximum value from our platform. You will guide them from onboarding through ongoing adoption, building strong relationships, and proactively helping them reach their business goals. This is a fantastic opportunity to join a
- growing Saa
S company and play a key role in shaping our customers’ success in the logistics and supply chain industry.

Key Responsibilities:

• Guide new customers through the onboarding process, ensuring a smooth and successful adoption of the platform.
• Serve as the primary point of contact for customer inquiries, requests, and escalations.
• Proactively monitor customer health metrics to identify and address potential risks early.
• Conduct regular
  - ins and business reviews to track progress toward agreed goals.
• Collect and relay customer feedback to internal teams to help shape product improvements.
• Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience.
• Build customer advocacy by helping clients showcase their success stories.
• Identify and nurture upsell and
  - sell opportunities in collaboration with the Sales team.
• Maintain accurate and
  -
  - date records of customer interactions in our CRM system.

Profile Requirements:

• Professional proficiency in English.
• Minimum of 2 years of experience in Customer Success, Account Management, or a similar
  - facing role in Saa
  S.
• Ability to work within European time zones.
• Strong communication,
  - building, and
  - solving skills.
• Organized and
  - oriented, able to manage multiple accounts and priorities simultaneously.
• Experience with CRM and customer success tools (Hub
  Spot, Intercom, Mixpanel, etc. ) is a plus.
• Knowledge of the logistics or freight forwarding industry is highly desirable.
• Fluency in other languages such as Spanish, Portuguese, Italian, French, or German will be a plus.

What We Offer:

• Competitive salary.
• Opportunity to work in a
  - paced, innovative environment.
• Professional development and growth opportunities.
• Flexible working hours and remote work options.
• Collaborative and supportive team culture.

If you’re passionate about helping customers succeed and want to make a meaningful impact in the container shipping industry, we’d love to hear from you. Join Cargofive and be part of our journey to revolutionize global trade!