Customer Support + French Porto

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At ALTEN, we are certain that the success of our projects is due to the people who make up our team. That’s why, if you have experience as a Customer support, we are committed to boosting your talent, meeting your professional expectations, and making you feel right at home.

Do you want to build the world of tomorrow today? Keep reading!

Qualifications

• Previous experience in Customer Support, Customer Experience or as a Customer Advisor.
• Good communication skills, both oral and written, with a focus on problem solving and quality service.
• Experience in analyzing and resolving incidents, with the ability to work with multiple simultaneous demands.
• Fluency in English and French, with the ability to communicate effectively with teams and users in these languages.
• Knowledge of SQL for database querying and manipulation
• Experience with ERPs or corporate systems desirable.
• Knowledge of HR and secretarial systems.
• Experience with support tools and call management

Who are we?

We are a team. We are part of ALTEN, a European multinational specializing in providing consulting, information technology, and engineering services to the leading companies in the Portuguese market.

If you like numbers, we’ll tell you that in Portugal we have a turnover of €10. 9 million, 2 offices, and a team of 215 professionals.

Moreover, at ALTEN, we take pride in offering equal opportunities regardless of gender, age, abilities, or country of origin. Our commitment is to talent and to the people who possess it.

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