Customer Support & Logistics Assistant Santarém

Overview

Are you passionate about
- commerce and looking for an exciting opportunity to grow within a dynamic company? At Walleu.com, we manufacture and sell premium acoustic panels across Europe and rapidly expand our operations. We seek a Customer Support & Logistics Assistant to join our team and help deliver exceptional customer service while supporting our logistics processes.

Responsibilities

• Respond to customer inquiries via email, chat, and phone promptly and professionally.
• Assist with order tracking, troubleshooting shipping issues, and coordinating with logistics partners.
• Ensure timely and accurate order fulfillment, including managing shipping labels and handling returns.
• Work closely with our logistics team to ensure smooth operations, from stock management to
  - mile delivery.
• Proactively identify and resolve potential customer issues, ensuring a high level of satisfaction.
• Collaborate with other departments, such as production and marketing, to align with customer needs and optimize service.

Qualifications

• Previous experience in customer service or logistics, preferably in an
  - commerce environment.
• Strong communication skills in both English and Portuguese (Spanish or French is a plus).
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Comfortable using various digital platforms (e. g. , CRM, order management systems, and logistics software).
• A proactive,
  - solving mindset with the ability to think on your feet.
• Team-oriented with a positive attitude and eagerness to learn.

What We Offer

• Opportunities for career growth and development within a
  - growing
  - commerce company.
• A supportive, dynamic, and collaborative work environment.

Location

Torres Novas, Santarem, could be remote.