Customer Support Advisor – German & English Lisboa

Customer Support Advisor – German & English
Lisboa
Lisboa, Lisboa, Portugal

Customer Support Advisor – German & English

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Contract Type: Permanent (Unfixed-term)

Schedule: Full-time, rotational shifts between 07:00 and 20:00, Monday to Sunday

About The Role

Join a project in the tech industry supporting users of advanced consumer electronics. As a Customer Support Advisor, you’ll provide
- quality assistance for
- end products, ensuring customer satisfaction through technical guidance and efficient solutions.

Location:

Lisbon – Santos Office

Key Responsibilities

• Handle customer inquiries via phone and email with professionalism and accuracy
• Assist with product setup, usage, troubleshooting, and technical support
• Manage returns, exchanges, and order status updates
• Stay informed about new products, features, and updates
• Deliver consistent service quality and gather customer feedback for continuous improvement

Your Profile

• Fluency in German and English (spoken and written) – mandatory
• Strong communication skills and customer service mindset
• Basic technical understanding or interest in consumer tech products
• Previous experience in customer service or tech support is a plus
• EU citizenship or valid work permit in Portugal

What’s Offered

• Base salary + language and performance bonuses
• Meal allowance paid per working day
• Accommodation support and relocation assistance (including travel reimbursement after 3 months)
• Loyalty bonus and permanent contract from the start
• Health and dental insurance after 6 months
• 22 days of paid vacation, plus holiday and Christmas bonuses (paid monthly)
• Modern office in Lisbon, close to public transport