Customer Support Advisor (Arabic-speaking) - Social Media Lisboa

Customer Support Advisor (Arabic-speaking) - Social Media
Lisboa
Lisboa, Lisboa, Portugal

Job Title:

Customer Support Advisor (Arabic-speaking) - Social Media

Experience the power of a
- changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year.

If you’re looking to grow and be inspired, as a Customer Support Advisor in Lisbon, Portugal (On-Site), you will use your skills to support our client's social media channels. You will play an active role in ensuring client guidelines are followed, promoting service quality, and participating in service improvements for all users.

Career growth and personal development

We provide comprehensive training, access to
- edge technologies, and ongoing support to help you succeed. At Concentrix, there’s significant potential for career advancement. About 80% of our managers and leaders have been promoted from within! We also offer a range of FREE Learning and Leadership Development programs to help you build the career you envision.

What you will do in this role

As a Customer Support Advisor, you will:

1. Actively seek initiatives to enhance service and improve the user experience.
2. Handle and resolve product troubleshooting and customer support for our client’s advertising products via email and chat channels.
3. Collaborate with Product Operations & Engineering teams to resolve various queries.
4. Ensure high customer satisfaction by maintaining service quality and providing regular updates.
5. Adhere to service levels and achieve top productivity and resolution times.
6. Partner with technical specialists to educate advertisers on product features and resolve common issues.

Your qualifications

Concentrix is a great match if you:

• Are fluent in Arabic (C1 level), both verbal and written
• Are fluent in English (B2 level), both verbal and written
• Have experience in a Contact Centre or Service program for an Advertising Tech company
• Possess strong customer service skills
• Are familiar with social media platforms and basic digital advertising concepts
• Can work independently and as part of a team

If you don’t meet all criteria, we still encourage you to apply. We will consider your application for suitable roles.

What’s in it for you

We offer benefits to support your lifestyle, including:

• Full-time, indefinite contracts (negotiable based on experience and client needs)
• Competitive salary and performance bonuses
• Location in Lisbon, Portugal
• Referral bonus opportunities
• Comprehensive paid training
• Career development programs, courses, and language classes

Experience the best version of you!

If this opportunity excites you, we want to hear from you. Apply today and join over 440, 000
- changers worldwide calling Concentrix their employer of choice.

Concentrix is an
- opportunity employer

We are committed to diversity and inclusion. Our recruitment practices are based on qualifications and business needs, without discrimination based on race, gender, age, religion, ethnicity, or other protected categories.

Eligibility to work

Only applicants legally authorized to work in Portugal will be considered.

Location:

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements:

Arabic (Required)

Time Type:

Full-time

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