Customer Support Advisor (German Market) Viseu

Customer Support Advisor (German Market)
Viseu
Viseu, Viseu District, Portugal

Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry. Our regional Technical Support Managers run
- class Technical Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus - ensuring that customers are always satisfied with the service they are receiving, and technical excellence - ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development. **Key responsibilities**- Management of a professional support team, including skills development and performance
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)- Ensures that all customer cases are responded to within the SLA, and in a professional
- Act as the customer escalation contact, and ensure that such escalations are addressed
- Accountability for customer
- Contribution to the support knowledge
- Continuous improvement to the team's processes and support service
- Hire, develop and train support team to match business
- Work with the leadership team to drive growth and transformation initiatives**Required skills and experience**- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation). - Experience or knowledge of Open
Stack, Public Cloud and Virtualization technologies. - Leadership experience, and preferably team management
- Confidence under pressure, with proven track record of high customer
- Preferably fluent in two languages English being
- Excellent communication skills (verbal and written)**About Canonical**Canonical is a growing, international software company that works with the
- source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu. **We offer**:
- 100%
-
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- Learning and
- Competitive
- Recognition
- Annual
- Priority Pass for travel
LI-Remote