Customer Support Advisor (Remote in Portugal)
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Customer Support Advisor (Remote in Portugal), Albufeira
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Client:
Otonomee
Location:
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
3514fbc56124
Job Views:
8
Posted:
24. 06. 2025
Expiry Date:
08. 08. 2025
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Job Description:
About The Role
Job Title Customer Support Advisor
LocationRemote based in Portugal.
Terms Permanente Contract / Full-Time 40h weekly
Salary Annual Gross €15. 250 Including Holiday and Christmas Allowances
Schedule Monday to Sunday – 8h shifts to be confirmed covering 09:30am to 12 midnight
We are looking for aCustomer Support Advisor to join the team inPortugal.
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more. This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers. Otonomeeis an early stage, fast growing business and this is an opportunity to join ata very excitingtime. WHAT YOU'LL BE DOING Customer Support:
- Resolve customer issues related to purchase, orders, shipping, set up, connectivity and warranties with precision.
- Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer
-
- step guidance and solutions to satisfy questions or remedy issues
- Deliver premium customer service through chat, email and phone channels.
- Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
- Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
- Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
- Maintain
-
- date knowledge of our clients’ products and services to effectively assist customers. - Contribute to the creation and updating of knowledge base articles for internal and customer reference.
- Demonstrate empathy and active listening skills during customer interactions.
- Communicate complex concepts in a clear and understandable manner.
- Adhere to established quality standards in all customer interactions.
- Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
About The Role
Job Title Customer Support AdvisorLocationRemote based in Portugal.
Terms Permanente Contract / Full-Time 40h weekly
Salary Annual Gross €15. 250 Including Holiday and Christmas Allowances
Schedule Monday to Sunday – 8h shifts to be confirmed covering 09:30am to 12 midnight
We are looking for aCustomer Support Advisor to join the team inPortugal.
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more. This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers. Otonomeeis an early stage, fast growing business and this is an opportunity to join ata very excitingtime. WHAT YOU'LL BE DOING Customer Support:
- Resolve customer issues related to purchase, orders, shipping, set up, connectivity and warranties with precision.
- Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer
-
- step guidance and solutions to satisfy questions or remedy issues
- Deliver premium customer service through chat, email and phone channels.
- Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
- Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
- Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
- Maintain
-
- date knowledge of our clients’ products and services to effectively assist customers. - Contribute to the creation and updating of knowledge base articles for internal and customer reference.
- Demonstrate empathy and active listening skills during customer interactions.
- Communicate complex concepts in a clear and understandable manner.
- Adhere to established quality standards in all customer interactions.
- Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
The recruitment process
How to apply: https://otonomee. jobs. personio.com
Your profile
- Minimum of 3-4 years of proven experience in Customer service, with a focus on live interactions, in chats, emails and/or phone channels
- Experience in supporting and troubleshooting tier 1 technical queries
- Have a growth, curious mindset, and ability to adapt to changing policies and guidelines.
- Ability to work independently and collaboratively in a
- paced environment. - Proficient in troubleshooting orders, shipping, connectivity, and operational issues.
- Excellent English written and verbal communication skills to C2 level
- Experience in supporting US and or/UK customers and advantage
- Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations.
- Demonstrate ability to handle challenging customer interactions with professionalism.
Why us?
What you get in return
- Fully Remote work based in Portugal
- A competitive salary
- An Oura Ring so that you can provide great customer support.
- Internet Allowance of 20 euros per month) and Meal Card Allowance of 7. 63 Euros per working day
- A Permanent Employment Contract
- Equipment provided
- Home office allowance (Once off pay and claim to help you set up your home office)
- A Buddy on joining
- Online Gym and Wellbeing Studio.
- The opportunity for professional growth.
- Fun company events and team outings.
- Autonomy and Responsibility
About us
Otonomee is an
- winning Customer Management Outsourcing business that delivers scalable,
- driven,
- focused solutions. Leveraging our
- first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and
- driven insights makes us a
- generation partner for leading brands and scaling companies.
Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands.
Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia.
Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.
We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow
#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Otonomee Localização: Albufeira
Albufeira, PortugalPublicado: 16. 7. 2025
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