Customer Support Advisor (Spanish-speaking) - Social Media Lisboa

Customer Support Advisor (Spanish-speaking) - Social Media
Lisboa
Lisboa, Lisboa, Portugal

Customer Support Advisor (Spanish-speaking) - Social Media

Join us as a Customer Support Advisor (Spanish-speaking) - Social Media at Concentrix Limited Company.

Job Overview

We are a global technology and services leader, supporting
- known brands across over 70 countries. Recognized for our excellent workplace culture and career growth opportunities, we are looking for a Customer Support Advisor in Lisbon, Portugal (On-Site) to support our client's social media channels.

Responsibilities

• Proactively seek initiatives to enhance service and user experience.
• Handle and resolve product troubleshooting and customer support issues via email and chat.
• Collaborate with internal teams to resolve technical or product queries.
• Ensure high customer satisfaction and maintain service quality standards.
• Adhere to service levels and optimize productivity and resolution times.
• Educate advertisers on product features and issues with technical specialists.

Qualifications

• Fluent in Spanish (C1) and English (B2) both verbal and written.
• Experience in a contact center or service program within an advertising tech company.
• Strong customer service skills and familiarity with social media and digital advertising.
• Ability to work independently and as part of a team.

Benefits

• Full-time, indefinite contract.
• Competitive salary and performance bonuses.
• Located in central Lisbon.
• Referral bonuses and comprehensive training.
• Opportunities for career development and language courses.

Additional Information

We are an
- opportunity employer committed to diversity and inclusion. Only applicants authorized to work in Portugal will be considered.