Customer Support Agent – French Speaker In Braga

Customer Support Agent – French Speaker In Braga
Braga
Braga, Braga, Portugal

Are you passionate about costumer support ? Would you like to join one of the top BPO companies in Braga? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

• Answer to inbound calls and customer inquiries;
  
  
  
  
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
  
  
  
  
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

• Fluency in Dutch (C2 Level or Native);
  
  
  
  
• Good knowledge of English (B2 level);
  
  
  
  
• Typing Speed: 25 words per minute;
  
  
  
  
• Availabilityto work in rotating shifts;
  
  
  
  
• Good computer skills;
  
  
  
  
• Any kind of previous experience or contact with clients;
  
  
  
  
• Excellent communication skills;
  
  
  
  
• Good listening and empathy skills;
  
  
  
  
• Good time management skills;
  
  
  
  
• Team spirit and flexibility.

• Competitive salary;
  
  
  
  
• Meal vouchers;
  
  
  
  
• Fixed-term, renewable employment contract;
  
  
  
  
• Companyevents, and much more.