Customer Support Agent – Multilingual Lisboa

Customer Support Agent – Multilingual
Lisboa
Lisboa, Lisboa, Portugal

Join a Multilingual Customer Support Team in Portugal

At Kvinne HR Consulting, we take pride in connecting talented professionals with the right opportunities.

Our client for this position is a global leader in multichannel customer relations, offering a dynamic and supportive work environment with multiple growth paths — from customer service and technical support to digital solutions and content moderation.

Job Description

• Deliver excellent customer service through phone, email, and chat channels with efficiency and a friendly attitude.
• Resolve customer inquiries and issues promptly and professionally.
• Accurately document customer interactions to maintain high service quality.
• Collaborate closely with team members to enhance the overall customer experience.
• Adhere to internal processes and provide feedback to help improve service standards.

Qualifications

• UE Passaport or Residence Card in Portugal, Spain, Bulgarian or Greece
• Native speaker or C2 in one of the languages listed
• English B2 or C1
• Minimum: High School Diploma
• Previous experience in customer service is a plus but not mandatory
• Positive, proactive mindset with strong communication and
  - solving skills
• Ability to work independently and as part of a team
• Comfortable using computer systems and technology
• Flexibility to work rotating shifts if required

Additional Information

• Employment Contract: Secure,
  - time position with a reputable global company.
• Career Growth: Opportunity to develop in a multinational environment, with a complete training and familiarization phase.
• Relocation Package:
• Round-trip airfare covered (initial flight and free annual flight to your homeland)
• Shared accommodation upon arrival
• Reimbursement of
  - related expenses
• Support throughout your relocation process
• Health & Well-being:
• Comprehensive health insurance from day one
• Access to wellness programs and mental health support
• Personal Development:
• Free Portuguese language courses
• Fun and enriching activities like surfing, soft trekking, and more
• Extra Perks:
• Employee discounts
• Career development opportunities
• A supportive and dynamic workplace where your contribution is valued

Ready to take the next step?

Join a team that values your talent and supports your growth. Apply now and start your exciting career journey