Customer Support Agent (Arabic) - Lisbon - €880 A Month - €880 A Month Viseu

Customer Support Agent (Arabic) - Lisbon - €880 A Month - €880 A Month
Viseu
Viseu, Viseu District, Portugal

Do you speak fluent french?

Are you passionate about helping people?

As a Customer Support Agent for a leading Automotive Group company, your role will involve providing customer assistance with different channels such as chat, voice and emails, to guarantee and improve a great relationship between the company and its users. You will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

• responsabilidades chave

  Respond to customer requests via multiple channels, updating CRM systems with relevant information.
  
  Build strong customer relationships by handling inquiries with speed and professionalism.
  
  Promote customer retention and loyalty by supporting successful inquiry outcomes.
  
  Maintain professional, empathetic relationships with all customers.
  
  Collaborate effectively with team members and management.
  
  Provide feedback on emerging issues and identify improvement areas proactively.

• competências

  proficient in french;
  
  
  
  

  english B2;
  
  previous experiencein a call center environment (preferred);
  
  
  
  high school diploma or equivalent;
  
  
  
  higher education degree(a plus);
  
  
  
  knowledge of technical troubleshooting methods (a bonus).

• principais benefícios

  What do we have for you?

  • base salary of 880€/month;
    
    
    
    

  - performance bonus up to 80€/month

  - meal Allowance of 7. 23€ per day;
  
  
  
  

  -schedule: Monday to Sunday - 24/7 (Rotative Shifts)
  
  Days Off - 2 rotative days
  
  - working contract: 6 months (renewable)

  Location: Braga / AHA

  Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

  If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

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