Customer Support Agent (Catalan + English) - No Experience Required

Customer Support Agent (Catalan + English) - No Experience Required
Lisboa
Lisboa, Lisboa, Portugal

About the job French-speaking Customer Support Agent
French-speaking Customer Support Agent
Location: Portugal
About Us:We are an innovative and multicultural global organization dedicated to delivering exceptional customer service. Our team is passionate about creating a supportive work environment that encourages professional growth, diversity, and personal
- being. Job Description:We are seeking a motivated and passionate French-speaking Customer Support Agent to join our team in Portugal. In this role, you will provide
- notch assistance to customers while helping them resolve their inquiries effectively via phone, email, or chat. Key Responsibilities:
- Customer Assistance: Respond to inquiries and provide solutions to customers in French, ensuring high levels of customer satisfaction. - Documentation: Maintain accurate records of customer interactions and follow up on outstanding issues. - Product Knowledge: Acquire
- depth knowledge of our products and services to effectively assist customers. - Collaboration: Work closely with your team members to improve customer service processes and share insights. - Problem Resolution: Manage customer complaints with empathy and professionalism, resolving issues promptly. - Contract Duration: Initial 12-month contract with the possibility of an additional 12 months based on performance. - Permanent Contract Potential: After two years of successful employment, there may be an option for a permanent contract. Compensation and Benefits:
- Salary Structure:
- Base Salary: 941. 00 per month gross for candidates not opting for accommodation;



768. 00 per month gross with accommodation, plus a 200 accommodation benefit (in-kind). - Christmas Allowance: 78. 42 per month (gross). - Vacation Allowance: 78. 42 per month (gross). - Meal Allowance: 7. 00 per day, or 154. 00 per month. - Relocation Assistance:
- Accommodation: Fully furnished shared apartments available for international hires for the first 14 months. - Comprehensive Relocation Support: Assistance with residency and social security processes. - Health Care: Access to the public health system in Portugal upon successful completion of training. - Annual Travel Benefit: Eligibility for a
- trip flight to your home country (within Europe) after one year of successful employment. - Initial Training: A training period lasting between one to four weeks, during which you will receive 185. 60 per week. - Vacation: Up to 20 days of annual leave in the first year, with 22 days in subsequent years. Cultural Integration and Activities:
- Participate in the Employee Club for social and cultural activities. - The JUMP! Program for professional development and promotion opportunities. Requirements:
- Language Skills: Proficient in French and English (both written and spoken). - Education: High school diploma or equivalent required;



higher education preferred. - Work Permits: For
- EU citizens, a valid work permit or residency document is necessary to work in Portugal. - Technical Requirements: A smartphone (Android 8. 0 or i
OS 12 minimum) is required. How to Apply:Qualified candidates are encouraged to submit their CV and a cover letter highlighting their relevant experience and motivations for applying. The recruitment process includes online assessments, personal interviews, and document verification. #J-18808-Ljbffr