Customer Support Agent (French Speaker ) - lisbon office Lisboa

Customer Support Agent (French Speaker ) - lisbon office
Lisboa
Lisboa, Lisboa, Portugal

Customer Support Agent (French Speaker) - Lisbon Office

Join to apply for the Customer Support Agent (French Speaker) - Lisbon Office role at The Lemon Consulting.

Position Details

• Location: Lisbon, Portugal
• Work model: On-site
• Employment type: Fixed term (6 months)
• Remuneration: Base salary + bonuses

Responsibilities

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat).
• Assist clients with
  - related queries, including identity verification and account information confirmation.
• Adhere to regulatory guidelines and internal procedures as directed by the client.
• Troubleshoot issues and offer effective solutions tailored to customer needs.
• Ensure timely
  - up and resolution of customer interactions, maintaining client satisfaction.
• Maintain accurate documentation of interactions and updates in internal systems.
• Collaborate with team members to meet service goals and share best practices.

Requirements

• Native/fluent in French (C2), both verbal and written. Fluent in English (C1 level).
• Minimum of a High School diploma.
• At least 1 year of experience in customer service with a
  - centric approach.
• Stable work history demonstrating reliability.
• Strong interpersonal skills and team spirit.
• Ability to thrive in
  - paced environments with multitasking skills.
• High attention to detail and accuracy.
• Proficiency with automated customer support tools (preferred).
• Critical thinking and
  - solving abilities.
• Friendly, professional, and proactive customer service approach.
• Experience in retail, banking, or general customer support (beneficial).
• Willingness to work rotating shifts and
  - time
  - site.
• Adaptability to changing procedures, technologies, and customer expectations.

Offer

• Opportunity to work with a leading global travel & tourism brand.
• Schedule: Monday - Sunday, 24/7 rotating shifts.
• Competitive salary plus performance incentives.
• Growth opportunities within the BPO industry.
• Supportive work environment.
• Access to travel perks and discounts.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Operations Consulting

This job posting is active and accepting applications.