Customer Support Agent - German - Lisbon Lisboa

Customer Support Agent - German - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Customer Support Agent - German - Lisbon, Lisbon

Client:

JUJUR

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f40102e37279

Job Views:

3

Posted:

24. 04. 2025

Expiry Date:

08. 06. 2025

Job Description:

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email, and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be
  - assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all
  - related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Experience working in customer centre, preferably within social media community
• Possess excellent writing and verbal communication skills to simplify technical language for
  - technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently, while being a team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 19:00 PM
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation