Customer Support Agent (German) Lisboa

Overview

We are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position

Customer Support Agent

Location

Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be
  - assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all
  - related administrative forms

REQUIREMENTS

• Fluent in German, both oral and written. Fluent in English.
• Possess excellent writing and verbal communication skills to simplify technical language for
  - technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time.

OFFER

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 8 AM and 12 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!