Customer Support Agent - German Speaker (M/F/X) Lisboa

Customer Support Agent - German Speaker (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

Are you fluent in both German and English? Are you looking to take the next step in your career while enjoying life in Lisbon?

We’re recruiting on behalf of one of Switzerland’s largest telecommunications companies, and we’re looking for motivated professionals to join their Customer Retention Team — remotely.

If you’re ready for a new challenge, bring your talent and join us!

Responsibilities

As a Customer Support Agent in the retention line, your primary mission is to retain customers and ensure their satisfaction by:

• Addressing customer complaints, billing issues, and service concerns
• Identifying cancellation reasons and proposing tailored solutions
• Offering promotions, discounts, or upgrades to maintain customer loyalty
• Creating a positive customer experience and reinforcing brand trust

Requirements

• Fluency in German and English (spoken and written)
• Strong communication and persuasion skills
• Previous sales experience is a plus
• Call center or customer service experience
• Solution-oriented mindset and
  - centric approach
• Strong PC literacy and ability to work with various systems
• Commitment to a
  - term project

Benefits

What We Offer:

• Full paid training (1 month): Monday to Friday, 8am to 4pm
• Base salary: €900 gross/month ×14
• Performance bonus: up to €360/month ×12
• Language allowance: €150/month (English) + €350/month (German) ×13
• Meal allowance: €9. 60/day worked ×11 months
• Flex work allowance: €60/month ×11
• Health insurance starting from the 3rd month
• A dynamic, multicultural environment with career development opportunities

Location: Anywhere in Portugal (Remote)

If you’re passionate about customer care and eager to grow in an international company — apply now and become part of this exciting journey!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.