Customer Support Agent - German Speaking - Lisbon
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Customer Support Agent - German Speaking - Lisbon, Lisbon
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Client:
Dila Recruitment
Location:
Lisbon, Portugal
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3f97fe19d214
Job Views:
6
Posted:
23. 06. 2025
Expiry Date:
07. 08. 2025
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Job Description:
Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Position: German Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels (telephone, email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be
- assigned to another department or more senior representative - Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all
- related administrative forms - Support customers who own a premium membership of a streaming platform.
REQUIREMENTS:
- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for
- technical users - Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM - 11 PM
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- Informações detalhadas sobre a oferta de emprego
Empresa: Dila Recruitment Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 9. 7. 2025
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