Customer Support Agent - German Speaking - Lisbon Lisboa

Customer Support Agent - German Speaking - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Customer Support Agent - German Speaking - Lisbon, Lisbon

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Client:

Dila Recruitment

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3f97fe19d214

Job Views:

6

Posted:

23. 06. 2025

Expiry Date:

07. 08. 2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: German Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be
  - assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all
  - related administrative forms
• Support customers who own a premium membership of a streaming platform.

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for
  - technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM - 11 PM
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation