Customer Support Agent (German-Speaking) - Pos System Solutions - 3000€ Welcome Bonus Porto

Customer Support Agent (German-Speaking) - Pos System Solutions - 3000€ Welcome Bonus
Porto
Porto, Porto District, Portugal

Experience the power of a
- changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help
- known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. We are proud to be recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " year after year.

If you're looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal, you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement. Additionally, you'll actively participate in ensuring client guidelines, promoting, and contributing to service improvements provided to all users.

Career growth and personal development

We provide comprehensive training, access to
- edge technologies, and ongoing support to help you succeed. At Concentrix, there's significant potential for career advancement and personal growth. About 80% of our managers and leaders have been promoted from within! We also offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals.

What you will do in this role

• You are the voice of our company — the direct link to our customers.
• Support our German-speaking customers via phone, email, chat, and social media channels.
• Assist merchants with questions and inquiries about our products and services.
• Work on optimizing processes to increase customer satisfaction.
• Collaborate with other departments such as Sales and Marketing.
• Be part of an international and multilingual team.

Your qualifications

Concentrix is a great match if you:

• Are fluent in German (C1) — verbal and written.
• Have an advanced level of English (B2).
• Possess strong communication skills: approachable, patient,
  - oriented.
• Have a high level of empathy and prioritize excellent,
  - friendly service.
• Can manage escalation processes and resolve complex issues.
• Have prior experience in customer support.
• Are familiar with omnichannel support (phone, chat, email) and can handle multiple tools simultaneously.
• Have a
  - solving mindset, curiosity, and persistence.
• Are
  - organized and able to stay calm under pressure.
• Proficient in using smartphones, tablets, and computers.

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right role, whether it's this one or another opportunity.

What's in it for you

In this role, we offer benefits tailored to support your lifestyle:

• Full-time position with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance bonuses.
• €3000 Welcome Bonus.
• Work in a central Porto location.
• Referral bonus opportunities.
• Full paid training on the company and project.
• Career development programs, specialized courses, and language classes.

Experience the best version of you!

If this sounds like the perfect next step, we want to hear from you. Apply today and discover why over 440, 000+ professionals worldwide call Concentrix their employer of choice.

Concentrix is an
- opportunity employer

We are committed to a diverse and inclusive work environment, ensuring equal employment opportunities for all candidates regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected class.

Eligibility to work

In accordance with Portugal's law, only applicants legally authorized to work in Portugal will be considered for this position.