Customer Support Agent (German-speaking) - POS System Solutions Porto

Customer Support Agent (German-speaking) - POS System Solutions
Porto
Porto, Porto District, Portugal

Customer Support Agent (German-speaking) - POS System Solutions

Experience the power of a
- changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year.

If you’re looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal you will ensure that performance goals are met across all operations. You'll have an active part in ensuring client guidelines, promoting, and participating in the service improvements provided to all users.

What you will do in this role

As a Customer Support Agent, you will:

• You are the voice of our company – the direct link to our customers
• Take care of our German-speaking customers by phone, email, chat, and social media channels
• Support our merchants for all questions and inquiries about our product and service
• Work on the optimization of all processes related to our customers, to constantly increase their satisfaction
• Collaborate with other departments, such as Sales and Marketing
• Be part of an international and multilingual team

Your qualifications

Concentrix is a great match if you:

• Fluent in German (C1)
• Advanced level of English (B2)
• Strong communication skills: approachable, patient, and
  - oriented
• High level of empathy: providing excellent,
  - friendly service is your top priority
• Capable of managing escalation processes and resolving complex issues
• Prior experience in customer support
• Familiarity with omnichannel support (phone, chat,
  - mail) and ability to work with multiple tools
• Problem-solving mindset, curious and persistent in resolving issues
• Well-organized and able to stay calm under pressure
• Proficient in using a smartphone, tablet, and computers

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Work in a central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”

Concentrix is an
- opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements:

German

Time Type:

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