Customer Support Agent (Italian or French) in Lisbon Lisboa

Overview

Job Opening: Customer Support Agent (Italian or French) in Lisbon

Location: Lisbon, Portugal

Starting Date: 17th February

Project Overview: Role: Customer Advisor

Languages Required: Italian or French (C2) + English (B2)

Schedule: Rotative shifts, Monday to Saturday; 2 days off (Sunday and one rotational)

Compensation

• Language Premium Bonus
• Transportation Bonus: 720/year
• Yearly Target Bonus: 5% of yearly gross salary

Additional Benefits

• Health and life insurance (family plan included)
• Relocation support for candidates outside Lisbon:
  • 1, 000 for relocation within Portugal
  • 2, 500 for relocation from outside Portugal
• Assistance with NIF/NISS and housing

Job Responsibilities

• Provide support via live chat, email (inbound calls may occur based on the project).
• Identify client issues and troubleshoot to provide effective solutions.
• Document actions taken and categorize cases, including identifying potential bugs.
• Stay updated on client policies and guidelines, including Policy, Safety, and Copyright Management.
• Resolve technical issues such as video playback, account errors, and membership problems.
• Analyze data and trends to provide meaningful insights for customers and report on key performance indicators.