Customer Support Agent (Italian or French) in Lisbon Lisboa

Customer Support Agent (Italian or French) in Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Customer Support Agent (Italian or French) in Lisbon

We are hiring a Customer Support Agent fluent in Italian or French for our Lisbon office.

Job Details

Location: Lisbon, Portugal

Start Date: 17th February

Role and Responsibilities

• Provide support via live chat and email; inbound calls may be included based on the project.
• Identify client issues and troubleshoot to offer effective solutions.
• Document actions and categorize cases, including identifying potential bugs.
• Stay updated on client policies, safety, and copyright guidelines.
• Resolve technical issues related to video playback, account errors, and membership problems.
• Analyze data and trends to generate insights and report on key performance indicators.

Language Requirements

Fluent in Italian or French (C2) and English (B2).

Work Schedule

Rotative shifts, Monday to Saturday, with two days off (Sunday and one rotational day).

Compensation and Benefits

• Language Premium Bonus
• Transportation Bonus: €720/year
• Yearly Target Bonus: 5% of gross annual salary
• Health and life insurance (family plan included)
• Relocation support:
• €1, 000 for relocation within Portugal
• €2, 500 for relocation from outside Portugal
• Assistance with NIF/NISS and housing arrangements