Customer Support Agent (Italian-speaking) - POS System Solutions - 2000€ Welcome Bonus Porto

Customer Support Agent (Italian-speaking) - POS System Solutions - 2000€ Welcome Bonus
Porto
Porto, Porto District, Portugal

Customer Support Agent (Italian-speaking) - POS System Solutions - 2000€ Welcome Bonus, Porto

Client:

Concentrix

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a2e1e4f8f2ff

Job Views:

6

Posted:

30. 06. 2025

Expiry Date:

14. 08. 2025

Job Description:

Description

Experience the power of a
- changing career

We are a global technology and services leader that powers the brands of the future, operating in over 70 countries. We help
- known brands improve their businesses with technology and integrated solutions. We are recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture. "

If you're looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal, you will ensure performance goals are met across all operations, fulfilling client expectations related to operational excellence, quality, efficiency, and customer journey improvement. You will also participate in ensuring client guidelines and service improvements.

Career growth and personal development

We provide comprehensive training,
- edge technologies, and ongoing support. About 80% of our managers and leaders have been promoted from within. We offer FREE Learning and Leadership Development programs to help you build the career you envision.

What you will do in this role

• Be the voice of our company – the direct link to our customers
• Support Italian-speaking customers via phone, email, chat, and social media
• Assist merchants with questions about our products and services
• Optimize processes to increase merchant satisfaction
• Collaborate with other departments like Sales and Marketing
• Work within an international, multilingual team

Candidate profile

• Fluent in Italian (C1)
• English proficiency (B2)
• Strong communication skills, approachable, patient,
  - oriented
• High empathy and customer service focus
• Ability to manage escalations and resolve complex issues
• Previous customer support experience
• Familiar with omnichannel support tools
• Problem-solving, curious, persistent
• Well-organized and able to stay calm under pressure
• Proficient with smartphones, tablets, and computers

If you don’t meet every requirement, we still encourage you to apply. We will try to match you with the right role.

What’s in it for you

• Full-time, indefinite contract (negotiable)
• Competitive salary and performance bonus
• Work in central Porto, Portugal
• Referral bonus opportunities
• Paid training on company and project
• Career development, courses, and language classes

If this sounds like the next step in your career, apply today and join over 440, 000+ global
- changers calling Concentrix their employer of choice.

Concentrix is an
- opportunity employer

We promote a work environment free from discrimination and harassment. Our recruitment is based on business needs, qualifications, and merit, regardless of race, age, gender, religion, ethnicity, disability, or other protected status.

Eligibility to work

Only applicants authorized to work in Portugal will be considered. If you are not a Portuguese passport holder, a work permit may be required. For more info, see our Blog.

Applications should be submitted via the 'Apply now' button. Do not include bank or payment details.