Customer Support Agent Porto

Customer Support Agent
Porto
Porto, Porto District, Portugal

About Auto
DS

At Auto
DS , recently acquired by Fiverr, we're revolutionizing the e
Commerce world by providing innovative tools that empower online sellers globally. As a
- growing company, we’re looking for talented individuals who are passionate about technology, e
Commerce, and making a real impact. If you're ready to join a dynamic team and thrive in a collaborative,
- paced environment, we’d love to hear from you!

About the Role

Auto
DS is looking for
- oriented and
- savvy Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager.

In this role, you’ll act as a key point of contact for our users, providing product and service information while resolving issues accurately and efficiently. You’ll bring patience, empathy, and excellent communication skills to every interaction, advocating for users and ensuring a high standard of service. This is a deeply technical role, and you'll be expected to develop strong expertise in our platform and tools.

Key Responsibilities

• Manage a high volume of incoming online chats and support tickets
• Identify and assess customers' needs to ensure satisfaction
• Build trust and rapport with customers through open and clear communication
• Provide accurate, complete, and timely information using appropriate methods and tools
• Handle complaints, provide effective solutions and alternatives within set timeframes
• Document customer interactions thoroughly to maintain accurate records and assist internal teams
• Follow all communication procedures, guidelines, and policies
• Develop a deep understanding of Auto
  DS’s platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made
• Go the extra mile to engage and delight customers

Requirements:

• Proven customer support experience (technical preferred)
• Strong technical aptitude, with eagerness to learn new platforms and tools
• Familiarity with CRM systems and standard support practices
• Excellent communication and presentation skills in English (spoken and written)
• Customer-focused, adaptable, and able to handle a range of personalities and situations
• Strong multitasking abilities, with excellent time management and prioritisation skills
• Ability to work
  - time shifts and flexibility regarding scheduling
• Fully remote role—requires a reliable computer and a stable internet connection

Nice to Have

• Experience in e
  Commerce, dropshipping, or Saa
  S environments
• Familiarity with Shopify, e
  Bay, Amazon, and other major selling channels
• Previous experience working remotely or with international teams

Ready to take your career to the next level with Auto
DS ? Join us and be part of a global team that’s driving the future of e
Commerce innovation. Apply today and help us create
- edge solutions for online sellers worldwide!