Customer Support Agent Lisboa

Customer Support Agent
Lisboa
Lisboa, Lisboa, Portugal

Position: Customer Support Agent (German)

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be
  - assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all
  - related administrative forms

REQUIREMENTS:

• Native/fluent in German (C1), both oral and written. Fluent in English (at least B2 level)
• Previous experience in same / similar roles is mandatory
• Preferably with chat experience or good typing speed and usage of multiple tools in a contact center environment
• Possess excellent writing and verbal communication skills to simplify technical language for
  - technical users
• Resourceful and
  - resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently, while being a team player at the same time.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Schedule: 5 days a week covering line operating hours from Monday to Friday (fixed schedule)
• Life Insurance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!