Customer Support Agent - Spanish - Lisbon - Lisboa

Customer Support Agent - Spanish - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Customer Support Agent - Spanish - Lisbon, Lisbon

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Client:

JUJUR

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

c28dbd5d230a

Job Views:

Posted:

23. 05. 2025

Expiry Date:

07. 07. 2025

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Job Description:

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat).
Assist clients with
- related queries, including identity verification and account information confirmation.
Adhere to regulatory guidelines and internal procedures as directed by the client.
Troubleshoot issues and offer effective solutions tailored to customer needs.
Ensure timely
- up and resolution of customer interactions, maintaining client satisfaction.
Maintain accurate documentation of interactions and updates in internal systems.
Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS:

Minimum of a High School diploma.
At least 1 year of experience in customer service, with a strong
- centric approach.
Consistent work history with demonstrated stability.
Strong interpersonal skills with a collaborative team spirit.
Proven ability to thrive in
- paced environments with strong multitasking abilities.
High attention to detail and accuracy in handling customer information.
Proficiency with automated customer support tools and platforms (preferred).
Ability to analyze problems, think critically, and resolve issues independently.
Friendly, professional, and proactive approach to customer service.
Experience across various industries such as retail, banking, or general customer support is beneficial.
Comfortable working in rotating shifts and
- time
- site schedules.
Adaptable and flexible to changing procedures, technologies, and customer expectations.

OFFER: