Customer Support Agent (Spanish) Lisboa

Customer Support Agent (Spanish)
Lisboa
Lisboa, Lisboa, Portugal

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Customer Support Agent (Spanish), Lisbon

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Client:

David Kennedy Recruitment

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

13b91dfd67d7

Job Views:

4

Posted:

30. 06. 2025

Expiry Date:

14. 08. 2025

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Job Description:

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Customer Support Agentto join their team in Lisbon.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: fixed term (6 months)

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat).
• Assist clients with
  - related queries, including identity verification and account information confirmation.
• Adhere to regulatory guidelines and internal procedures as directed by the client.
• Troubleshoot issues and offer effective solutions tailored to customer needs.
• Ensure timely
  - up and resolution of customer interactions, maintaining client satisfaction.
• Maintain accurate documentation of interactions and updates in internal systems.
• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS:

• Minimum of a High School diploma.
• At least 1 year of experience in customer service, with a strong
  - centric approach.
• Consistent work history with demonstrated stability.
• Strong interpersonal skills with a collaborative team spirit.
• Proven ability to thrive in
  - paced environments with strong multitasking abilities.
• High attention to detail and accuracy in handling customer information.
• Proficiency with automated customer support tools and platforms (preferred).
• Ability to analyze problems, think critically, and resolve issues independently.
• Friendly, professional, and proactive approach to customer service.
• Experience across various industries such as retail, banking, or general customer support is beneficial.
• Comfortable working in rotating shifts and
  - time
  - site schedules.
• Adaptable and flexible to changing procedures, technologies, and customer expectations.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with
  - based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts