Customer Support Agent (Spanish Speaker) Lisboa

Customer Support Agent (Spanish Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Brain
Rocket is growing tremendously, and we continue to conquer new countries!

Role in a nutshell:

Now we're looking for a Spanish & English speaking Customer Support Agent to join our team and make his own contribution to our products.

Please note: This is a
- time,
- based position that requires your full presence at our Porto Salvo office. Remote or hybrid work arrangements are not available for this role.

Responsibilities:

Providing support in Spanish by email and Live chats;

Processing with great attention to details and content;

Identifying clients' needs and proactively proposing solutions;

Focusing on customer expectations and satisfaction;

Working closely with our team to improve and establish the necessary processes.

Qualifications:

Proficiency in Spanish and English, both written and spoken;

Proactive person with good support/sales skills;

Strong communication and negotiation skills;

Attention to detail;

Previous experience as a support agent will be considered an advantage.

Why Brain
Rocket?

Up to 50% monthly bonuses from the third month

24 days of vacation per year

6 days of paid sick leave

200 EUR transportation allowance for easy commuting to our office in Porto Salvo

Work in an amazing office located in a
- notch business center

Private health insurance

Special gifts for your birthday, wedding, and for welcoming a newborn

Financial assistance in case of a death in the family, ensuring support during tough times

Language classes (partially paid for by the Company)