Customer Support Agent with German Lisboa

We are partnering with a leading multinational technology BPO to recruit a German-speaking Customer Support Agent. The successful candidate will manage the social media aspect of a popular streaming service platform. This is an exciting opportunity to join a dynamic and creative team!

Location: Lisbon, Portugal

Work Model: On-site

Shifts: 5 days a week, covering operating hours from 9 AM to 6 PM, Monday to Sunday

What You'll Do:

• Customer Communication – Interact with customers through various channels (telephone, email, and chat).
• Customer Satisfaction – Provide professional support and ensure customer satisfaction.
• Problem Solving – Handle customer complaints, provide appropriate solutions and alternatives, and follow up.
• Troubleshooting – Identify and resolve issues, or escalate them to the appropriate department or senior representative.
• Team Collaboration – Work with other specialists to solve issues or close tickets effectively.
• Documentation – Keep detailed records of actions taken and categorize cases for the engineering team to address potential bugs.
• Administrative Support – Maintain and update all
  - related administrative forms.

What You Bring:

• Language Proficiency – Native/fluent in German, both oral and written, and fluent in English (at least B2 level).
• Experience – Experience in customer support, public relations, community management, or social media management is necessary.
• Communication Skills – Excellent written and verbal communication skills, with strong mediation abilities.
• Stress Resilience – Resourceful personality that remains calm and adaptable under pressure.
• Deadline-Driven – Ability to meet tight deadlines with minimal supervision.
• Team Player – Capable of working independently but also thrives in a team environment.

What’s in It for You:

• Competitive Salary – Excellent remuneration based on experience, skills, and performance.
• Shifts – 5-day workweek covering line operating hours from 9 AM to 6 PM, Monday to Sunday.
• Insurance – Life insurance and private health insurance from day one.
• Family Plan – Coverage for spouse/legal partner and children.
• Training & Development – 2-month training agreement, followed by a 1-year
  - time contract with a 30-day probation period.
• Meal Allowance – Meal allowance to support your daily needs.
• Relocation Support – Assistance with relocation and finding accommodation.
• Bonus – Yearly performance bonus.
• Work Environment – Be part of a dynamic, creative, and friendly team with opportunities for personal and professional growth.

Are you ready to take on this exciting opportunity in Lisbon? Apply today to join a leading BPO business and make a difference in customer support!

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