Customer Support Agents Wanted! SWEDISH speakers! Lisboa

Customer Support Agents Wanted! SWEDISH speakers!

Join to apply for the Customer Support Agents Wanted! SWEDISH speakers! role at Conectys

Descrição da Empresa

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Descrição da Função

As a Customer Support Representative – PCI Compliance, you’ll help the client protect their customers’ payment data by guiding them through the PCI-DSS process – a set of industry rules designed to prevent credit card fraud and ensure secure handling of cardholder information. Don’t worry - you’ll receive full training to become confident in helping users understand and follow each step!

Your main tasks

• Support customers via phone, email, and chat
• Guide them through the PCI compliance platform and explain what to do
• Make sure they understand why PCI matters and how to complete their tasks
• Solve most issues during the first contact
• Recommend services that could help their business, when appropriate
• Stay calm and respectful, even in challenging conversations

What you need

• High school diploma or equivalent
• At least 1 year of experience in customer support (call center is a plus)
• Fluent in English and Swedish
• Basic Microsoft Office skills (Word, Excel, Outlook)
• Great communication and listening skills
• Positive attitude and team mindset
• Reliable and flexible working hours
• Availability to work on site

What we offer

• Full training – no previous PCI knowledge required
• Be part of a
  - tier international project
• Real opportunities for career growth
• Competitive salary and benefits
• A diverse, inclusive, and friendly team environment

Are you up to this challenge? Apply now!

Location

• Lisboa, Portugal

Employment details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting

Are you looking to grow your career in a multinational team? Conectys welcomes you to apply.