Customer Support Ambassador For Airline In Lisbon, Portugal

Customer Support Ambassador For Airline In Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Customer Support Ambassador

As a Customer Support Ambassador, you will be the face of our company to our customers. You will respond to customer requests about account administration, billing, and order
- up through different channels (phone, email, chat).

Your key responsibilities include:

• Responding to customer inquiries in a timely and professional manner
• Providing solutions to customer issues and concerns
• Offering
  - sale support - order tracking and payment follow up when needed
• Participating in different missions with the team to help support customer loyalty programs

In addition to these responsibilities, you will also:

- Understand and be a part of promoting the OVHCloud brand to current and future customers

- Promote a strong, trustworthy image of OVHCloud's customer support experience

This position requires shift work on weekends and/or nights. A hybrid option will be available for shifts (home office).