Customer Support and Content Reviewer for Dutch Speakers
Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)
Language Requirements: Fluent Dutch + English (B2+)
Contract Type: Full-time, 12-month renewable (option for permanent contract)
Relocation Support: Available for international candidates
Looking to grow your international career in customer experience and digital content moderation?
Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain
- quality online content and assist users with their inquiries.
What You'll Be Doing
- Review, classify, and moderate online content to ensure it meets community guidelines
- Respond to user queries regarding platform usage, policies, and
- related issues - Provide accurate and timely support via chat, email, or phone
- Identify and escalate potential risks, sensitive cases, or policy violations
- Ensure a safe and respectful online environment by enforcing platform rules
- Collaborate with internal teams to share user insights and improve support procedures
What We're Looking For
- Fluent Dutch and English at B2 level or higher
- Strong attention to detail and analytical mindset
- Resilient and comfortable reviewing sensitive or challenging content
- Empathetic communicator with a
- oriented approach - Previous experience in customer support or moderation is a plus, not mandatory
- Must have EU citizenship or valid work permit for Portugal
What You'll Get
- Full training program (2 to 4 weeks depending on the project)
- 12-month renewable contract; permanent after 2 years
- Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)
- Meal allowance paid via card (tax-free)
- Private health and dental insurance from day one
- 22 vacation days per year plus Portuguese public holidays
- Christmas and holiday bonuses paid monthly
Ready to make a real impact in digital safety and customer experience?
Apply today and join us in Lisbon!
- Informações detalhadas sobre a oferta de emprego
Empresa: Cross Border Talents Localização: Porto
Porto, Porto District, PortugalPublicado: 9. 7. 2025
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