Customer Support and Content Reviewer for Dutch Speakers Porto

Customer Support and Content Reviewer for Dutch Speakers
Porto
Porto, Porto District, Portugal

Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)
Language Requirements: Fluent Dutch + English (B2+)
Contract Type: Full-time, 12-month renewable (option for permanent contract)
Relocation Support: Available for international candidates

Looking to grow your international career in customer experience and digital content moderation?
Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain
- quality online content and assist users with their inquiries.

What You'll Be Doing

• Review, classify, and moderate online content to ensure it meets community guidelines
• Respond to user queries regarding platform usage, policies, and
  - related issues
• Provide accurate and timely support via chat, email, or phone
• Identify and escalate potential risks, sensitive cases, or policy violations
• Ensure a safe and respectful online environment by enforcing platform rules
• Collaborate with internal teams to share user insights and improve support procedures

What We're Looking For

• Fluent Dutch and English at B2 level or higher
• Strong attention to detail and analytical mindset
• Resilient and comfortable reviewing sensitive or challenging content
• Empathetic communicator with a
  - oriented approach
• Previous experience in customer support or moderation is a plus, not mandatory
• Must have EU citizenship or valid work permit for Portugal

What You'll Get

• Full training program (2 to 4 weeks depending on the project)
• 12-month renewable contract; permanent after 2 years
• Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)
• Meal allowance paid via card (tax-free)
• Private health and dental insurance from day one
• 22 vacation days per year plus Portuguese public holidays
• Christmas and holiday bonuses paid monthly

Ready to make a real impact in digital safety and customer experience?
Apply today and join us in Lisbon!