Customer Support Assistant Airline Project Lisboa

Customer Support Assistant Airline Project
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

3

Posted:

30. 05. 2025

Expiry Date:

14. 07. 2025

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Job Description:

We are recruiting Customer Support Assistants for an international project with one of Europe's largest
- cost airlines, operating domestic and international flights across more than 34 countries.

Start Date: 05 June 2025
Location: Lisbon On-site
Contract: 6 months (with possibility of renewal)

Main Responsibilities

• Managing flight bookings (creating, modifying, or cancelling reservations)
• Assisting customers via chat or social media during the
  - sales process

Ticket issuance and handling, reservation
- office operations

Providing accurate,
- time information to customers

Exceeding customer expectations and delivering a positive experience

Listening to and understanding each customer's individual needs

Requirements:

fluency in European Portuguese (C2 level)

Minimum B2 level of English

At least 6 months of experience in customer support (preferred)

Experience with GDS tools (Amadeus, Galileo, or Sabre) is a plus

Previous experience in the travel or tourism industry is valued

Availability to work in rotational shifts

Work Schedule:

Monday to Sunday, from 08:00 to 20:00

Rotational 8-hour shifts per day

2 rotational days off per week

Compensation Package:

Base Salary: 875 gross/month (paid over 14 months)

Performance Bonus: Up to 150 gross/month (paid over 12 months)

Meal Allowance: 7. 23 per working day (via meal card tax free)

Estimated Monthly Compensation (including all allowances and bonuses):

Paid over 14 months: approximately 1, 179. 77/month

Paid over 12 months: approximately 1, 349. 89/month

If you have customer service experience and would like to join an international team in a leading company in the travel sector, send us your CV (preferably in English).