Customer Support/Back-Office (Dutch Speaker) Lisboa

Customer Support/Back-Office (Dutch Speaker)
Lisboa
Lisboa, Lisboa, Portugal

We are searching for enthusiastic Customer Support/ Back Office professionals wanting to discover Portugal and help the customers. Are you someone who wishes to live Portugal? Explore Lisbon? Then do not hesitate to join the team!

• Supporting clients’ activities by offering
  - class service to their customers while working on projects of top prestigious and worldwide brands

• Answering inquiries from customers by phone,
  - mail and chat

• Identifying issues and provide solutions

• Ensuring high level of customer satisfaction

• Processing goods returns and refunds

• Providing
  - hoc support

• Being a team player and participate in the success of the team and project

• A native level of Dutch and at least a B2 level of English

• A high school degree

• Having a valid work permit for the specific country (required)

• Living in or willing to relocate to Portugal for an international career and life experience

• Being an attentive listener, comfortable and skillful at communicating with people

• Having a drive for excellence and professionalism

• Being a real team player and committed to your work

• Excitement about intercultural communication and the expatriate lifestyle

• Knowledge of the value and impact that a good customer experience can create

• Type of contract: a
  - term fixed term contract, renewable every year or even indefinite

• Working hours: full time (40h/week)

• Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hours

• Various model options: on site, hybrid or remote projects

• Salary range: 950 - 1300€ gross/month depending on project and relocation package

• For international candidates:

• Relocation Package including accomodation and flight/travel tickets

• Help with paperwork, opening