Customer Support Consultant (Payroll) - F/M/NB

Customer Support Consultant (Payroll) - F/M/NB

Cegid is a European leader in cloud business management solutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. In today’s rapidly changing world, Cegid & its 6, 000 employees make more possible by helping their 750, 000 customers unleash their potential thanks to innovative and purposeful business solutions.

Make more possible, is our vocation. It reflects who we are, how and why we do things the way we do them for our clients. Thanks to this, we can affirm that we work every day to shape your future, ours and our clients’ industries’ future. A future we have been defining for years with our employees, by inventing solutions that change the way people work, for a sustainable performance.

The HCM team at Cegid builds, implements and supports cloud HR & payroll solutions that simplify people management and ensure regulatory compliance. The customer service team partners with customers to deliver fast, proactive support and ongoing success, ensuring solutions are adopted effectively and deliver business value.

Responsibilities

• Functional support and resolution of incidents related to the payroll process in the Saa
  S model.
• Functional documentation: analysis of changes and assessment of their impact (proactive/corrective maintenance).
• Application of the working methodology defined by the department.
• Supporting clients in the transition between service modalities.

Qualifications

• Two years' experience as a technician/functional consultant in Portuguese payroll.
• Medium/high level of knowledge of payroll procedures, personnel administration processes and Portuguese legislation applicable to payroll (desirable).
• Advanced level of MS Office (valued).
• Skills: ability to learn, analyze, work in a team, be proactive, plan and organise, be flexible, communicate assertively and be
  - oriented.
• Spanish conversational skills are valuable and desirable.

Benefits

• Attractive and transparent remuneration from recruitment.
• Hybrid work model and flexible working hours.
• 22 days of vacation per year.
• Health insurance.
• Access to online learning platforms and internal academy.
• Integration into a dynamic, enthusiastic, and constantly growing team.