Customer Support Consultant (Payroll) - F/M/NB

Cegid is a European leader incloud business managementsolutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. In today’s rapidly changing world, Cegid &its 6, 000 employeesmake more possible by helping their 750, 000 customers unleash their potential thanks to innovative and purposeful business solutions.

Make more possible, is our vocation. It reflects who we are, how and why we do things the way we do them for our clients. Thanks to this, we can affirm that we work every day toshape your future, ours and our clients’ industries’ future. A future we have been defining for years with our employees, by inventing solutions that change the way people work, for a sustainable performance.

@HCM Team

The HCM team at Cegid builds, implements and supports cloud HR & payroll solutions that simplify people management and ensure regulatory compliance. The customer service team partners with customers to deliver fast, proactive support and ongoing success, ensuring solutions are adopted effectively and deliver business value.

As a Customer Support Consultant you will:

• Functional support and resolution of incidents related to the payrollprocess in the Saa
  S model.
• Functional documentation: analysis of changes andassessment of their impact (proactive/corrective maintenance).
• Application of the working methodology defined bythe department.
• Supporting clients in the transition between servicemodalities.