Customer Support Engineer - Portugal (remote) - (d/f/m) Faro

Overview

Your mission

Clear
Ops is seeking a Customer Excellence Engineer with expertise in technical customer support. If you have a technical mind and enjoy serving customers, we encourage you to apply for the Customer Support Engineer position at Clear
Ops. You will be a key contributor to our mission of creating a world that never breaks down again.

Mission & Impact

The Clear
Ops supply chain hyperconnectivity platform revolutionizes machine manufacturing companies from all industries (automotive, trucking, heavy equipment, power tools, etc. ) by integrating them with their entire downstream supply chain, from production to dealer and distributor to the machine in the field. We provide
-
- end supply chain visibility and leverage data in a never seen way to accurately predict future demand and ensure supply. The result? A world that never breaks down again through the means of
-
-
- art technology.

Responsibilities

• Provide technical customer support to our customers through our ticketing system
• Answer questions about the product and help with product configuration
• Monitor system and business alerts and react to them
• Solve known issues and perform workarounds
• Communicate with external data providers and connected external IT systems
• Handle bug reports and perform manual functional testing
• Maintain documentation

Your profile

Qualifications:

• 1+ year of work experience directly serving customers (in any field)
• Basic tech knowledge, love for technology and technical mind
• Very good written and spoken English (C1)
• Attention to details
• Motivation to solve problems the best way – not just the fastest or easiest
• Hospitality and motivation to serve customers
• Ability to talk to
  - tech people about tech stuff
• Ability to express own thoughts and effectively communicate in writing

Nice to have experience in

• Knowledge of supply chain
• Knowledge of forecasting algorithms
• Knowledge of QA (manual)

Why us?

Clear
Ops is a hidden champion on a strong growth path in the
-
- software industry. As part of Cler
Ops, you will be benefitting in several ways:

• Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company.
• Development & Scale Up: Play a key role in shaping our customer support structure and processes as we continue to scale internationally.
• Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication.
• TEAM: Joint team events, such as Culture Week.
• Workation: Combine vacation and work and work from wherever you want.

About Us

At Clear
Ops, we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers, dealers, and machines to predict the demand for parts and services in ways never seen before, ensuring that machinery never stops working. As a young, ambitious team of 50+ experts spread across Munich, Lisbon, San José, and Atlanta,
- 're passionate about personal growth and professional impact.