Customer Support Expert Porto

Customer Support Expert
Porto
Porto, Porto District, Portugal

Unlock a Rewarding Career in Customer Support

We're a global technology and services leader, powering the brands of the future. Our mission is to deliver exceptional customer experiences through innovative solutions.

If you're passionate about helping others and eager to grow your skills, we invite you to join our team as a Customer Support Agent. In this role, you'll be the face of our company, interacting with customers through various channels to resolve their queries and concerns.

• You will provide
  - notch support to our customers via phone, email, chat, and social media platforms.
• Work closely with merchants to address their questions and inquiries about our product and service.
• Contribute to process optimization initiatives to enhance customer satisfaction and loyalty.
• Collaborate with other departments, such as Sales and Marketing, to drive business growth.
• Be part of an international and multilingual team, working together to achieve common goals.

Your Qualifications

To succeed in this role, you should possess:

• Excellent verbal and written communication skills in French (C1) and English (B2).
• A strong ability to empathize with customers and provide patient,
  - centric support.
• Prior experience in
  - facing roles, with a proven track record of resolving complex issues.
• Strong
  - solving skills, with a curious and persistent approach to finding solutions.
• Familiarity with emotional support tools and the ability to work with multiple applications simultaneously.
• Proficiency in using smartphones, tablets, and computers.

What's in it for You

In return for your hard work and dedication, we offer:

• A competitive salary and
  - based bonus structure.
• Full-time contracts with indefinite periods, negotiable based on experience and client needs.
• The opportunity to work in a central location in Porto, Portugal.
• Bring-a-friend referral bonuses.
• Ongoing training and professional development opportunities.
• A supportive and inclusive work environment that values diversity and equality.

Join Our Team Today