Customer Support (Fluent German + English)

Customer Support (Fluent German + English)
Lisboa
Lisboa, Lisboa, Portugal

Experis is recruiting for a leading telecommunications company that is strengthening its customer support teams with native or fluent German speakers who also have a good command of English, to join the German Retention department. Key Responsibilities:Handle contacts with German-speaking customers (via phone, email, or chat) while ensuring a polite, clear, and efficient service. Identify reasons for potential cancellations and work proactively to retain customers by offering suitable solutions. Negotiate offers, plans, and commercial conditions, providing the best possible proposal within company guidelines. Resolve basic technical issues or escalate them to the appropriate internal teams when necessary. Advise customers on services, products, and features, ensuring they fully understand the available options and benefits. Accurately update and maintain customer information in internal systems. Meet retention, customer satisfaction, and service quality targets. Collaborate with
- functional teams to ensure efficient resolution of complex cases. Stay up to date on campaigns, new products, processes, and company policies. Requirements:Fluency in German (native or equivalent level). Good command of English (B2 level or higher). Strong communication and customer service skills. Team spirit and
- oriented mindset. Availability to work the indicated schedules:Monday to Friday, rotating shifts (07h-16h;
08h-17h and 09h-18h)100% remote position. If you are passionate about helping customers and want to be part of an international and innovative team, apply now!