Customer Support (Fluent in Spanish, Italian, Turkish or German) Lisboa

Customer Support (Fluent in Spanish, Italian, Turkish or German)
Lisboa
Lisboa, Lisboa, Portugal

Customer Support (Fluent in Spanish, Italian, Turkish or German)

Join to apply for the Customer Support (Fluent in Spanish, Italian, Turkish or German) role at go
FLUENT

Customer Support (Fluent in Spanish, Italian, Turkish or German)

3 weeks ago Be among the first 25 applicants

Join to apply for the Customer Support (Fluent in Spanish, Italian, Turkish or German) role at go
FLUENT

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go
FLUENTis fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. go
FLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a
- driven Saa
S company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world.

Job Description

At go
FLUENT, you'll support our learners by responding to their needs via phone or email and guiding them throughout their training. You'll serve as their training consultant, handling diverse requests and working closely with the Sales/Customer Success team to keep them informed on client progress.

We're looking for a Learning Consultant passionate about customer service, able to address concerns and offer guidance. Fluency inItalian, Spanish, German, French, or Turkish, and advanced English, is required.

What You'll Do

• Manage relationships with clients/learners taking go
  FLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
  • Resolve customer complaints
  • Call clients to follow up on their training progress
  • Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Manager
• Reach KPIs discussed with the LC Manager

What You'll Need

• Soft skills are a must regarding: empathy,
  - solving, teamwork, adaptability and effective communication skills.
• University degree: Language Studies, Translator/Interpreter
• Proactive, responsible, disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Required native fluency in Italian, Spanish, German, French, or Turkish, depending on the team you join, as well as an advanced level of spoken and written English.
  
• Other languages are highly valued
• Excellent oral communication and customer service skills over the phone.
  
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.

What We Offer:

• Dynamic,
  - like experience within the security of a
  - growing, 25-year old Swiss-based company.
• Excellent remuneration package commensurate with a high growth potential market and a
  - breaking
  - based platform. Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full
  - boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a go
  FLUENT learner. Learn from one of our twelve business languages!
• Exciting
  - building events.

Eager to learn more, watch our video to discover go
FLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  E-Learning Providers

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FLUENT by 2x

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